The Government of Saint Lucia (GOSL), with funding from the World Bank, is implementing the OECS Data for Decision Making Project (ODDM) jointly with Grenada (GRE), and Saint Vincent and the Grenadines (SVG). The Project Development Objective (PDO) is to improve the capacity of Participating Eastern Caribbean Countries to: (i) produce and publicly disseminate statistical data for country and regional level analytics;and (ii) to provide immediate and effective response to an Eligible Emergency. The World Bank’s Environmental and Social Standards (ESS) mandates that persons affected by the project (PAPs) be meaningfully consulted and given the opportunities to participate in planning and implementing the program. ESS2 [Labour and Working Conditions], ESS10 [Stakeholder Engagement and Information disclosure] recommends that a Grievance Mechanism (GM) be created to address all concerns of the PAPs. The GM provides project affected persons (PAPs), an opportunity to voice complaints or concerns, and clarify and resolve misconceptions about the project activities. It provides a simple, transparent and timely manner to express their opinion or grievance related to project activities execution. This document presents the Grievance Mechanism for the OECS Data for Decision Making Project (P174986). The GM is an effective tool for early identification, assessment and resolution of complaints. 

The Project Development Objective (PDO) is to improve the statistical capacity of Participating Eastern Caribbean countries (i) to produce and publicly disseminate statistical data for country and regional level analytics; and (ii) to provide immediate and effective response to an Eligible Crisis Emergency.