Customer Service

Refund and Cancellation Policy
The Government of Saint Lucia through the Saint Lucia Disaster Relief Fund collects donations on its website to support our mission.

If you believe an error has been made in connection with your online donation, contact us at donate@finance.gov.lc.  We will endeavor to work with you to correct such error and, if necessary, make any refund or correction that is appropriate.

To request a refund, email donate@finance.gov.lc.  Refunds will be issued as a credit to the credit card used for the original donation.

Privacy Policy
The Government of Saint Lucia respects your right to privacy.  We are committed to maintaining the confidentiality of our donors, staff, clients, volunteers and friends.  We will not sell, rent or share this information with others under any circumstances. The Government of Saint Lucia through The Saint Lucia Disaster Relief Fund periodically communicates with donors and friends through emails and other mailings.  If you wish to be excluded from these communications, please let us know. For more information, send an email to donate@finance.gov.lc.
 
Information from Online Donations
The Government of Saint Lucia through the Saint Lucia Disaster Relief Fund collects information through our secure online donation pages including name, address, e-mail address, phone number, and credit card information. This personally identifiable information is used only to collect your contribution and to acknowledge receipt of your donation for tax purposes where applicable.
 
Online Data Security
The Government of Saint Lucia through the Saint Lucia Disaster Relief Fund helps protect personally identifiable information by using both online and offline security methods, including firewalls, passwords and restricted physical access to the places where your information is stored. Our staff members sign a Confidentiality Statement and are trained to observe our security procedures.  All internal security procedures are regularly reviewed and revised, if necessary.
 
Any online page on The Saint Lucia Disaster Relief Fund donations website used to collect personally identifiable information employs industry standard Secure Sockets Layer (SSL) encryption. To provide your information securely, you must use an SSL-enabled browser such as Mozilla Firefox, Internet Explorer and Netscape Navigator 3.0 or later. The SSL Certificate protects the confidentiality of your personal information while it is transmitted over the Internet.
 
Website Logs
Data collected in our website logs are not personally identifiable and we make no attempt to link them with individuals that browse our site.
 
Acceptance of Terms
Your use of this site indicates an acceptance of the terms of this Privacy Policy.
 
Changes to Privacy Policy
The Government of Saint Lucia reserves the right to update or amend this Privacy Policy at any time.
 
Third Party Service Providers
At times, The Government of Saint Lucia may decide that it is more efficient to use third parties to perform specific services. When a third party is contracted, data such as your contact information may be shared with that party to the extent necessary to extend these services.  These third party service providers are only allowed to use personally identifiable information for the purpose of providing the specific services requested by The Government of Saint Lucia. The third party services covered by this paragraph do not include links to third party sites found on our sites, which are governed by a more specific provision below.
 
Links With Other Websites
This site contains links to other websites that are owned or controlled by third parties.  Please be aware that The Government of Saint Lucia does not exercise control over and is not responsible for the information, products, services or policies of third party sites.  We encourage you to read the privacy policy of any website you visit before disclosing personal information.
 
Contact Us
If you have questions or concerns about any of the provisions described above or if you wish to update, correct or delete any information you have provided to us, please email us at donate@finance.gov.lc.
 
Ministry of Finance, Economic Affairs and National Development
3rd Floor, Financial Centre Building
Bridge Street
Castries
Saint Lucia, West Indies

Phone: (758) 468-5580
Fax: (758) 451-9231